Conference Fees:
R10,999 Excl vat (per delegate) In-Person.
Register 3 Delegates and 4th Seat for Free.
Credit Card Payment Option Available.
Register Now: https://www.conferencehub.co.za/registration
Overview
In a digital world where agility, intelligence, and experience define competitive edge, traditional ITSM is no longer enough. ITSMindshift 2025 is where service leaders come to challenge outdated assumptions, embrace intelligent automation, and build future-ready operating models.
This high-impact two-day event brings together visionary ITSM professionals, CIOs, digital transformation leaders, and automation specialists for an immersive learning experience—designed to shift the mindset of ITSM from a reactive support function to a proactive, value-generating force.
Key issues to be discussed include:
From generative AI and self-healing platforms to experience-led service design and sustainable delivery, this event will unpack the real issues IT leaders face—and provide practical, strategic answers.
It’s not just about staying current. It’s about staying relevant.
Key Focus Areas
• AI & Automation in Action
Explore how GPTs, AIOps, and self-healing systems are transforming ITSM from reactive to predictive.
• Strategic Business Alignment
Learn how to reposition ITSM as a value-driving partner through service portfolio mapping, outcome-based metrics, and executive communication.
• Experience-Driven Service Models (XLAs)
Move beyond SLAs to create emotionally intelligent, user-centred service journeys that enhance satisfaction and trust.
• Agile-ITIL Hybrid Operating Models
Design service ecosystems that flex and scale—blending agility with control to meet changing business demands.
• Cyber Resilience & Service Security
Embed cybersecurity deeply into ITSM to ensure secure, compliant, and resilient service delivery.
• The Future of Work in ITSM
Build high-performing, distributed teams with the skills, structures, and culture to thrive in a hybrid, AI-powered world.
• Data-Driven Decision-Making
Use predictive analytics, experience data, and real-time dashboards to improve performance and strategic impact.
Who Should Attend?
ITSMindshift 2026 is designed for professionals who are leading, shaping, or reimagining IT service management in their organisations. Ideal attendees include:
Technology and IT Strategy Leaders
• Chief Information Officers (CIOs)
• Chief Technology Officers (CTOs)
• Heads of ITSM, Service Delivery, or IT Strategy
Service Management and Operations Professionals
• ITSM Managers and Process Owners
• Incident, Problem, Change, and Configuration Managers
• Service Desk Leaders and Support Operations Managers
Innovation and Transformation Drivers
• Digital Transformation and Innovation Executives
• Agile and DevOps Coaches with ITSM oversight
• Product Owners for Automation and AI in IT
Experience, Risk and Governance Specialists
• Customer/Employee Experience (CX/EX) Managers
• IT Risk, Compliance, and Cybersecurity Leads
• ESG, Sustainability, or Responsible Tech Officers
Those Responsible For:
• Service design, delivery, and performance
• Enabling hybrid workforce support
• Aligning ITSM with business strategy and KPIs